Shipping policy
SHIPPING POLICY
We want your order to reach you quickly and safely. The following information explains where we ship, how quickly orders are processed, and what to do if there is a problem with your delivery.
SHIPPING AREA
Coaster Depot currently ships within the 50 United States and Washington, D.C.
We do not currently ship internationally or to U.S. territories, APO, FPO, or DPO addresses.
PROCESSING TIMES
Most orders are processed and shipped within 1 business day.
Custom, personalized, or larger orders may require 2–3 business days before shipment, depending on the size and complexity of the order.
Processing times refer to the time required to prepare your order for shipment and do not include carrier transit time.
SHIPPING METHODS
Most orders are currently shipped using USPS Ground Advantage. Other shipping methods may be used when appropriate based on the size, weight, destination, or other requirements of an order.
Tracking information will be provided when your order ships.
Delivery dates and transit times provided by the carrier are estimates and are not guaranteed.
SHIPPING COSTS & FREE SHIPPING
We have a flat rate $5.95 shipping fee.
In addition, orders totaling $34 or more qualify for free standard shipping.
For orders that do not qualify for free shipping, applicable shipping charges will be displayed during checkout.
INCORRECT ADDRESSES & RETURNED PACKAGES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Packages returned to us because they were undeliverable or refused due to circumstances beyond our control—including, but not limited to, an incorrect or incomplete shipping address, customer moved, refused delivery, unclaimed package, or no mail receptacle—may require payment of additional shipping charges before the order can be sent again.
Please review your shipping address carefully before completing your order.
LOST PACKAGES
If tracking indicates that your package has not been delivered and appears to have been lost in transit, please contact us. We will work with you and the shipping carrier to help resolve the issue.
Carrier investigations and claims may be subject to waiting periods or other requirements established by the carrier.
TRACKING SHOWS DELIVERED, BUT PACKAGE CANNOT BE FOUND
If tracking shows that your package was delivered but you cannot locate it, please contact your local post office or postal carrier as soon as possible. Your local postal carrier is often able to determine where a package was delivered much more quickly than we can.
We also recommend checking around your delivery location and with other household members or nearby neighbors in case the package was left in an unexpected location or delivered nearby.
If you are still unable to locate the package after contacting your local post office, please contact us and we will assist where possible, including initiating a carrier inquiry or claim when eligible.
A carrier's delivery scan does not automatically qualify an order for a refund or replacement.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as possible. We may request photographs of the damaged product and packaging so that we can evaluate the problem and, when appropriate, file a claim with the shipping carrier.
Products damaged during shipment will be handled in accordance with our Refund Policy.
CONTACT US
Questions about shipping or delivery can be sent to:
Coaster Depot
7325 NE Imbrie Dr.
PMB 142
Hillsboro, OR 97124
971-470-5403
sales@thehbcc.com